This policy explains how TUOBAI HOME handles personal information when you browse tuobaihome.com, create an account, contact us, or submit a wholesale order request.
Last updated: November 11, 2026
Information we collect
When you register or submit a wholesale order request, we collect the information you provide, including your email address, phone number, delivery country or region, and delivery address. We also record the products and quantities you select and the date you submit your request. If you email us, we receive your email address and any information you include in your message.
The website does not collect payment card details or take online payments when you submit a wholesale order request.
How we use your information
We use your information to manage your account, respond to inquiries, review and confirm wholesale orders, arrange delivery, and keep the website secure. If you leave a required field blank, we may be unable to process your request or arrange delivery.
Where applicable data protection law requires a legal basis, we use information to take steps you request before entering into a contract or to fulfil a contract. We may also use information for legitimate business interests, such as responding to business contacts and protecting the website, where those interests are not overridden by your rights. We retain or disclose information when required by law.
Where your information is stored and who receives it
WordPress and WooCommerce manage account and order records. These records are stored in our website database hosted by Hostinger. If you contact us by email, your message is handled through our Gmail inbox.
For order fulfilment, we share the details needed to ship your order, such as your delivery address and contact phone number, only with the factory responsible for dispatching it. Your information may be accessed from China to review and fulfil your request.
Cookies
The website uses cookies to keep you signed in, maintain your session, and remember the products in your selection cart. You can manage or delete cookies in your browser settings. Blocking cookies used for these functions may affect sign-in or prevent the site from remembering your selections.
How long we keep your information
We generally keep wholesale order records for one year from the date you submit the order request. We keep account information while it is needed to maintain your account and keep inquiry emails while they are needed to respond and follow up. We may retain relevant records longer when required by law or as needed to resolve an ongoing dispute.
Your privacy rights
Depending on the law that applies, you may have the right to access, correct, or delete your personal information, request a copy, or object to or restrict certain uses. If we rely on your consent, you may withdraw it. Where applicable, you may lodge a complaint with your data protection authority.
To make a privacy request, email jiajuncheng3@gmail.com. We may ask you to verify your identity before responding.
Changes to this policy
We will post updates on this page and display the date of the latest revision.